Fits true to size. If in between sizes, we recommend to size up or size down. Feel free to contact us for more accurate sizes. 

	XXS	XS	S	M	L	XL	XXL	XXXL
BUST	30"	32"	34"	36"	38"	40"	42"	44"
WAIST	22"	24"	26"	28"	30"	32"	34"	36"
HIPS	32"	34"	36"	38"	40"	42"	44"	46"
FRONT LENGTH	25.5"	26"	26.5"	27"	28"	28.5"	29"	29.5"
BACK LENGTH	20.5"	21"	21.5"	22"	23"	23.5"	24"	24.5"

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@alexandrasato.co If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customercare@alexandrasato.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancelling of Orders

If you wish to cancel your order(s) for any reason, feel free to contact us customerservice@alexandrasato.com.ph with the following details:

Subject:

Cancel Order No.:

We will make every effort to accommodate your request but we will not be able to incase the orders you want to cancel have already been processed and shipped out.

Cancelled Orders by Us
Occasionally, some orders are automatically cancelled by our system for the following reasons:
- item(s) not available

- the address provided can't be located

- difficult in processing payment

In case your order is cancelled by us, please expect an email from customerservice@alexandrsato.com.ph stating the reason(s) for cancelling your order(s).

ALEXANDRA SATO guarantees to refund the full amount of cancelled order(s) immediately.

As soon as your order is placed, the amount will be deducted from your account.

The following methods of payment are acceptable:

Credit Card

Payment can be made with Visa, Mastercard. Your card will be automatically charged once you place an order.

Payment Apps

Payment choices include Paypal and Gcash.

This means that the website www.alexandrasato.co does not transfer any financial information about the Customer.

The partners in charge of financial transactions ensure that payments are secure.

The order will be automatically registered and approved once the banking service approves the payment.

LOCAL

Orders will be processed 1 to 2 business days after confirming and receiving payment. Orders will then be delivered by our partnered courier within 2 - 7 Business Days.

free shipping for all orders within Metro Manila

INTERNATIONAL

In the meantime, for international orders, kindly email us at info@alexandrasato.co

Orders will be processed 1 to 2 business days after confirming and receiving payment. Orders will then be delivered by our partnered courier within 5 - 14 Business Days.

We typically give promotions on special occasions such as Valentine's Day, Black Friday, 11.11, 12.12, and so on.

You can get even more exclusive promotions, benefits and incentives by joining our mailing list and creating an account on our website!